Safety and Accessibility
How our wheelchair accessible vehicles, equipment and drivers work, so you know what to expect before you book.
Safety and Accessibility
Booking a wheelchair accessible taxi means trusting a stranger with your safety, your equipment and your time. Here's how our vehicles, equipment and drivers work, in plain terms.
This page covers what to expect from our vehicles and drivers. If anything doesn't match what you experience on a trip, we want to know - contact details are at the bottom of this page.
In general, our accessible vehicles are set up with:
- A ramp or hydraulic lift for wheelchair boarding
- Wheelchair restraint points to secure the wheelchair during travel
- Configurable interior space for manual wheelchairs, powered wheelchairs and mobility scooters, subject to size and vehicle availability
- Space for a carer, support worker or family member to travel alongside the passenger, where the vehicle configuration allows
What to Expect From Our Service
Boarding and Securement
Drivers assist with boarding via the vehicle's ramp or lift and securing the wheelchair using the vehicle's restraint points before the trip begins.
Vehicle Checks
Accessible vehicles and their ramps, lifts and restraints are checked as part of our regular vehicle maintenance.
Equipment Matching
We ask for wheelchair or mobility scooter details when you book so we can allocate a vehicle suited to the equipment, rather than guessing on the day.
Driver Assistance
Drivers are expected to assist respectfully with boarding, securing equipment and any reasonable assistance a passenger needs during the trip.
Raising a Concern
If a trip didn't go the way it should have - equipment handling, driver conduct or anything else - contact our team directly and we'll follow it up.
Frequently Asked Questions
Areas We Service Across Sydney
Wheelchair Taxi Sydney provides accessible transport throughout Sydney, including Sydney CBD, Eastern Suburbs, Western Sydney, Northern Sydney, Southern Sydney, Inner West, Parramatta, Blacktown, Liverpool, Penrith, Campbelltown, Bankstown and surrounding Sydney suburbs. We also provide longer-distance wheelchair transport depending on passenger requirements and vehicle availability.
Wheelchair Taxi Parramatta
Accessible transport across Parramatta and the wider Western Sydney business and hospital precinct, with regular runs to Westmead Hospital.
Wheelchair Taxi Blacktown
Reliable wheelchair taxi coverage for Blacktown families, connecting to Blacktown Hospital and surrounding NDIS support services.
Wheelchair Taxi Liverpool
Accessible transport throughout Liverpool and South West Sydney, supporting residents attending Liverpool Hospital and local specialists.
Wheelchair Taxi Penrith
Wheelchair accessible transport across Penrith and the Blue Mountains foothills, built for longer-distance medical and family trips.
Wheelchair Taxi Campbelltown
Dependable wheelchair taxi service for Campbelltown and Macarthur, including transport to Campbelltown Hospital.
Wheelchair Taxi Chatswood
Premium accessible transport across Chatswood and the North Shore, ideal for specialist appointments and business travel.
Wheelchair Taxi Bondi
Comfortable wheelchair accessible rides across Bondi and the Eastern Suburbs, from beachside outings to medical visits.
Wheelchair Taxi Sydney CBD
Fast, professional wheelchair taxi transport through the Sydney CBD, built around traffic conditions and event schedules.
Need Assistance or Have Feedback?
We are committed to providing reliable and professional customer service. If you have questions about an upcoming booking, require additional assistance or would like to provide feedback after your journey, our customer support team is available to help.