How Wheelchairs Are Secured in Accessible Vehicles
What actually happens to secure your wheelchair once you're on board.
Boarding
Accessible vehicles use a ramp or hydraulic lift to bring a wheelchair on board. Drivers assist with this step, positioning the chair for a stable boarding rather than leaving passengers to manage it alone.
Restraint Points
Once inside, the wheelchair is secured using the vehicle's built-in restraint points before the vehicle moves. This is a standard step on every wheelchair accessible booking, not an optional extra.
If you have any preference about how or where you're positioned in the vehicle, let the driver know before departure.
Ongoing Checks
Accessible vehicles, along with their ramps, lifts and restraints, are checked as part of regular vehicle maintenance. See our Safety & Accessibility page for more detail on what to expect from our vehicles and drivers.
Need Assistance or Have Feedback?
We are committed to providing reliable and professional customer service. If you have questions about an upcoming booking, require additional assistance or would like to provide feedback after your journey, our customer support team is available to help.