How to Arrange Accessible Transport for an NDIS Participant
A guide for support coordinators, plan managers and families arranging transport for an NDIS participant.
Who Can Book
The participant themselves, a family member or carer, a support coordinator, or a plan manager can all arrange the booking - whoever is coordinating transport for the participant can contact our team directly.
What to Have Ready
As an NDIS registered provider, we can support self-managed, plan-managed and NDIA-managed participants. Let us know which applies, along with the participant's wheelchair or mobility equipment details and any carer or support worker who will be travelling.
If a plan manager is handling invoicing, provide their details so billing can be set up correctly from the start.
One-Off or Recurring
For a single appointment, a standard booking is enough. For therapy, day programs or other regular commitments, setting up recurring transport is usually simpler for everyone involved - see our Recurring Wheelchair Transport and Organisations pages for more detail.
Need Assistance or Have Feedback?
We are committed to providing reliable and professional customer service. If you have questions about an upcoming booking, require additional assistance or would like to provide feedback after your journey, our customer support team is available to help.